If you need a size exchange, simply return the item for a refund (shipping costs non-refundable) and place a new order for the correct size on our website.
- Condition: The item must be returned in the same condition it was received – unworn, with the original tag, and in the clear garment packaging with the SKU label.
- Request Period: All return requests must be initiated within 5 days of delivery.
- Shipping Costs: Non-refundable.
How to Start a Return
To initiate a return, please reach out to us at sales@extraordinary-store.com with the following details:
- Order Number
- Reason for Return
- Original Package Dimensions
- If you still have the original packaging, please reuse it for the return if possible.
- For a box, provide dimensions in the format: Length x Width x Height.
- For a poly mailer bag, provide dimensions as Length x Width.
Once we receive your email, you will be sent a Return Authorization Number along with a prepaid return shipping label. We offer one free return shipping label per order. If additional returns are needed for the same order, shipping costs will be the customer’s responsibility.
Please ensure your Return Authorization Number is clearly written on the package. This number is required for all returned items.
Refund Process
Once we receive your returned item, we will process your refund to the original payment method. You can expect to see the refund reflected in your bank account within 2-5 business days.
Please reach out to our customer service if you have any questions. sales@extraordinary-store.com
