Zip Up Long Sleeve Fuzzy Hooded Jacket

We aim to process and ship orders within 1-2 business days. However, please allow additional time for processing during the holiday season. Once your order is ready, you’ll receive a notification with your tracking number.

• Standard Shipping Time: Typically, 2-5 business days after dispatch, depending on your location.

Customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a 5-day money back guarantee.

• Condition: The item must be returned in the same condition it was received – unworn, with the original tag, and in the clear garment packaging with the SKU label.
• Request Period: All return requests must be initiated within 5 days of delivery.
• Shipping Costs: Non-refundable.

How to Start a Return

To initiate a return, please reach out to us at sales@extraordinary-store.com with the following details:

1. Order Number
2. Reason for Return
3. Original Package Dimensions
   

• If you still have the original packaging, please reuse it for the return if possible.
• For a box, provide dimensions in the format: Length x Width x Height.
• For a poly mailer bag, provide dimensions as Length x Width.

Once we receive your email, you will be sent a Return Authorization Number along with a prepaid return shipping label. We offer one free return shipping label per order. If additional returns are needed for the same order, shipping costs will be the customer’s responsibility.

Please ensure your Return Authorization Number is clearly written on the package. This number is required for all returned items.

Refund Process

Once we receive your returned item, we will process your refund to the original payment method. You can expect to see the refund reflected in your bank account within 2-5 business days.

Please reach out to our customer service if you have any questions. sales@extraordinary-store.com

If you need a size exchange, simply return the item for a refund (shipping costs non-refundable) and place a new order for the correct size on our website.

• Condition: The item must be returned in the same condition it was received – unworn, with the original tag, and in the clear garment packaging with the SKU label.
• Request Period: All return requests must be initiated within 5 days of delivery.
• Shipping Costs: Non-refundable.

How to Start a Return

To initiate a return, please reach out to us at sales@extraordinary-store.com with the following details:

1. Order Number
2. Reason for Return
3. Original Package Dimensions
   

• If you still have the original packaging, please reuse it for the return if possible.
• For a box, provide dimensions in the format: Length x Width x Height.
• For a poly mailer bag, provide dimensions as Length x Width.

Once we receive your email, you will be sent a Return Authorization Number along with a prepaid return shipping label. We offer one free return shipping label per order. If additional returns are needed for the same order, shipping costs will be the customer’s responsibility.

Please ensure your Return Authorization Number is clearly written on the package. This number is required for all returned items.

Refund Process

Once we receive your returned item, we will process your refund to the original payment method. You can expect to see the refund reflected in your bank account within 2-5 business days.

Please reach out to our customer service if you have any questions. sales@extraordinary-store.com

Currently, we only ship within the United States. We hope to offer international shipping soon, so stay tuned for updates!

Yes, we provide order tracking for your convenience. Once your order is shipped, you will receive a tracking number via email to monitor the status and estimated delivery date of your package.

Please make sure to look in your spam or junk email box. Send us an email if you can't locate your order confirmation.

sales@extraordinary-store.com

We sincerely apologize if the product you received was incorrect or arrived damaged. To help us resolve this issue promptly, please follow the steps below:

1. Contact Us: Email us at sales@extraordinary-store.com as soon as possible.
2. Provide the Following Information:

• Photos of the damaged or incorrect item.
• Your order number.
• Any other relevant details about your order.

We aim to resolve all issues quickly and ensure your satisfaction with our products. Thank you for your understanding and cooperation.

Orders can be canceled within 24 hours of purchase, but cancellations are not guaranteed. If the order is already in processing or has been shipped, it cannot be canceled.

For cancellation requests, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order status allows.

Email us at sales@extraordinary-store.com